Cadillac Sued Over Infotainment Screens

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Owners of the Cadillac CUE have filed a class action lawsuit against General Motors regarding issues with the screen on the CUE’s infotainment system.

The suit joins a host of other class action lawsuits filed against car companies including Ford, Honda and Subaru over infotainment system failures.

According to the Cadillac suit, Gruchacz, et al., v. General Motors, LLC, filed in the U.S. District Court for the District of New Jersey, the CUE screens are prone to cracking, delaminating, bubbling and freezing.  Cadillac models impacted include the following:

2013-2017 Cadillac ATS
2013-2016 Cadillac SRX
2013-2017 Cadillac XTS
2014-2017 Cadillac CTS
2014-2017 Cadillac ELR
2014-2017 Cadillac Escalade

The lawsuit includes past and present owners and lessees of the above vehicles with the CUE system.

Plaintiff Tonya Gruchacz claimed her 2014 Cadillac ATS became unresponsive while within the 4-year/50,000 mile warranty.  But when she called her dealership, it said the vehicle was no longer covered by the warranty and the infotainment system would cost $1,200 to repair.

As of July 2017, Gruchacz’s CUE screen was cracked or shattered and still unresponsive so she again contacted the dealership and was again told she must pay $1,200 for repairs.  Then in March 2018, Cruchacz brought her car to the dealership for an unrelated recall.  When she pointed out the shattered screen, she was told by the dealership, that they “see this issue all the time… the screen is not cracked, it’s the laminate.”  She was then quoted $1,053.58 for the repair.

In December 2014 and again in August 2017, Cadillac issued a Technical Service Bulletin (TSB) to dealers regarding the the defective screens.  The suit claims this is evidence that  GM knew that the systems were defective.

CEoutlook reported on the problem as noted by ISS, which repairs Cadillac radios.

For a more detailed description of the delamination problem see Cadillac Society.

The plaintiff is being represented by Lite DePalma Greenberg and Poulos LoPiccolo.

Source: CarComplaints.com, and Cadillac Society

Photo via Cadillac Society

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3 Comments

  1. Our repair department has been repairing these units for a couple years now. We keep the parts in stock, charge $399, and give a 1 year warranty. We get radios shipped to us from many states and Cadillac dealers.

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