By James Chevrette
Intoxalock servers have been offline since March 14 due to a Cyberattack, leaving customers unable to calibrate their ignition interlock devices, as required by law, in order to drive.
Affected customers are those required by a court mandate to use the breathalizer devices following a DUI conviction. Only a clean breathalizer test will allow the car to start. But the devices must be calibrated regularly (every 30 to 120 days) and missing a calibration appointment can trigger penalties under many state programs.
The outage has left interlock users in need of calibration stranded, including at car audio dealers, unable to use their vehicles.
As of today Intoxalock is offering a ten day extension on recalibrating customer’s ignition interlock devices. It said the interlock devices themselves are still functional. It is the recalibration service that is experiencing an outage, not the interlock devices themselves.
Intoxalock posted the instructions below for those who need calibration or who require towing due to the outage:
- Intoxalock Roadside Assistance: Many of our customers have a roadside assistance benefit that can be utilized by calling 844-226-7522.
- Other Towing: If you are unable to utilize our towing service or have already had your vehicle taken to a service center, you are still eligible for reimbursement.
- Please document your towing expenses so they can be reimbursed once our systems are fully restored. We will provide you with an update and instructions specifically for this.
- Effective immediately, service centers will have the ability to give your device a 10-day service extension while we work to resume our systems. (States this does not include or apply to: AR, MA, MI and WA. We will notify you if this changes and are working to find a resolution).
- Follow your device prompts to return to your service center in 10 days following the above for calibration.
Future Calibrations:
- Continue to follow your device prompts and instructions for calibrations by taking it to your local service center no later than your calibration date.
- Effective immediately, service centers will have the ability to give your device a 10-day extension while we work to resume our systems.*
Intoxalock will be covering costs that are a direct result of the temporary system pause.
Click here for any real time updates on the issue via the Intoxalock System Status page.
they went down Saturday and have been down since. Dan had an idea that it was hackers. they pissed off the wrong person.