MyFord Touch Still Stinks: Consumer Reports

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A new Consumer Reports blog gave the updated MyFord Touch system a thumbs down, even as Ford rolls it out to more models.

The blog, entitled “Why the MyFord Touch control system stinks” said the system continues to be sluggish, hard to figure out, and unresponsive (you need to push soft buttons multiple times to get them to work).

The blog by Eric Evarts said  the Ford’s touch screen, soft buttons and voice commands aren’t well designed so they “make the cars feel really complicated,” even when performing a simple audio or climate adjustment.

And the problems seem to get worse on the more expensive systems.  At least there are a couple of knobs on the basic system but these disappear on the premium version and MyLincoln Touch, he said.

The touch sensitive buttons on the dash, below the screen can be hard to tell apart. And you frequently have to push the buttons multiple times to get them to work.

The blogger did give Ford some credit for improving the system over the original version launched a couple of years ago.  The system is faster overall and less likely to crash.  But even with the upgrade, MyFord Touch is slow to start up and register commands.

See the full blog here:  http://news.consumerreports.org/cars/2012/08/why-the-myford-touch-control-system-stinks.html

Back in January of 2011 Consumer Reports took the Ford Edge off the publication’s Recommended List due to problems with the original MyFord Touch system. An updgrade was released in March of this year.

Source: Consumer Reports via Automotive News

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1 Comment

  1. Voice recognition technology is getting better all the time. The new system in the Dodge Dart is a leap forward in allowing simple commands and 95% correct responses. But this technology has a long way to go. The 2 issues are (1) Creating unrealistic expectations in consumers as to how it works, and (2) I maintain the same technology test that I always have. If my mother can use it, release it. If not, back to R&D. It may slow down technology releases, but it will create greater consumer acceptance and create real excitement.

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