It’s not easy to be a consumer electronics company, Ford is finding out the hard way. It’s been slapped with a class action suit by a group claiming that MyFord Touch systems are a safety hazard.
The suit claims Ford’s touch control systems freeze and fails to properly link to smartphones, said Reuters. The suit was filed Monday in California by the non-profit Center for Defensive Driving on behalf of Ford customers of cars with MyFord Touch, MyLincoln Touch and other variations of the touch screen radios.
The suit claims that the infotainment system pose “significant safety risks” for drivers when they fail to work, creating a distraction as users start to try to adjust them. Ford systems are also accused of failing to call 911 when instructed, as they are designed to do.
Ford reported 400 problems with MyFord Touch for every 1,000 vehicles in November 2012. It also announced plans to lower than number to 360 by August, Reuters said.