Most Hated Features of Radios: JD Power

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JD Power 2013

According to the new J.D. Power & Associates study on car quality the things that new car owners hate most about their car radios are….Bluetooth pairing for mobile phones as well as voice recognition and navigation systems.

These are also among the biggest source of complaints for the entire car, not just the radio.

Car design, including the radio, has become the main car problem, rather than malfunctioning parts, said the J.D. Power 2013 Initial Quality Study, which tracks car problems during the first 90 days of ownership.

“Automakers are investing billions of dollars into designing and building vehicles and adding technologies that consumers desire and demand, but the risk is that the vehicle design, or the technology within the vehicle, in some cases may not meet customer needs,” said David Sargent, VP of Global Automotive at J.D. Power.

“The majority of owners don’t experience problems, but those who do are frustrated,” said Sargent. “That’s understandable, especially when owners often keep their new vehicle for five years or more. In contrast, when consumers have a problem with their smartphone, they are likely to replace the phone much sooner.”

Of the cars tracked, the Lexus LS ranked at the top for quality.  For brand (multiple car models within the brand), Porsche had the highest rating.  GM also ranked higher this year than in the past.

Here are some of the JD. Power award winners in quality for 2013 (in alphabetical order):

 

Source: J.D. Power & Associates

 

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