MTX Seeks Tech & Warranty Support Specialist

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MTX Audio

Position Location

Remote

Position Summary

MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED.  We are seeking an experienced and energetic 12 Volt Technical & Warranty Support Specialist with a passion for audio to support our consumer division.  Ideal candidates will have excellent communication and organizational skills, thrive at problem solving and have a customer focused mentality.  Candidates must also be self-motivated, able to multi-task and work efficiently in a constantly changing environment with a diverse group of customers.

MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands.  Come join the family!

The 12 Volt Technical & Warranty Support Specialist responds to MiTek Consumer Brands; Home Audio, Lifestyle Audio, Mobile Audio and Motorsports products; system design, installation/technical troubleshooting, and product information inquiries. Troubleshoot and coordinate customer warranty claims.

Extensive technical knowledge of home audio, mobile audio and motorsports audio products and concepts; experience with mobile audio installation; troubleshooting of MiTek (MTX Audio) Home audio, Lifestyle Audio, Mobile Audio and Motor Sports products and systems; base knowledge of loudspeaker enclosure design. Excellent customer service skills and troubleshooting/problem solving ability.

Position is Remote based.

Essential Functions

  • Must be able to provide special consideraion to special orders as well as special needs of the customer.
  • Must be able to function under stress and go the extra mile to make the customer happy.
  • Answer telephone calls from customers, internal and external, who have technical or warranty questions.
  • Telephone or email responses of correspondence from customers, including external and internal, or follow up with warranty service.
  • Able to perform high-level technical troubleshooting.
  • RA to GL understanding, with the ability to investigate and resolve incorrect transactions.
  • Able to successfully and consistently execute RA associated processes.
  • Develop and maintain technical product support FAQ’s.
  • Assist with product training media.
  • Assist with product validation.
  • Ability to coordinate the above noted communication systems in a rapid-paced multitask environment.
  • Recommend and sell/up-sell to dealers and end-use customers when the opportunity arises.
  • Provide a conduit of communication between tech-support and design/engineering/marketing maintaining a steady flow of information relating to product information, application use, product quality and comments from dealer and end-user feedback.
  • Provide information regarding warranty service to dealers and consumers.
  • Assist all areas of MiTek consumer audio brands with technical & warranty support.
  • Champion appropriate office conduct, attendance, and attitude in the department.

Essential Tasks

  • Respond to MiTek Consumer Brands Home Audio, Lifestyle Audio, Mobile Audio and Motorsports products; system design, installation/technical troubleshooting, and product information inquiries via:
    • Telephone
    • On-line live chat
    • e-mail
    • Message boards
  • Ability to maintain internal MiTek system records for warranty repairs
  • Ability to identify parts cosmetically and/or by bar code and/or by part #

Qualifications

Education

High School Graduate or its equivalent
Technical schooling/proven knowledge in 12-volt audio
MECP Certification, a plus
Knowledge of residential audio technology
Knowledge of commercial/Pro-audio technology, a plus

Experience

One-year related experience

Skills

Computer Skills
Sage ERP system, Windows, Basic MS Office, HubSpot software

Work Environment

Normal Office Setting

To Apply

All candidates can send their resumes directly to [email protected] or click here.

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