Kenwood, Firstech Temporarily Stop Shipping

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Kenwood, Firstech stop delivering

Kenwood, JVC and Firstech brands such as Compustar and DroneMobile are temporarily halting shipping due to state mandates combating the spread of COVID-19.

JVCKenwood is adhering to a California “Safer at Home” order for both “the safety of our employees and civic responsibilities as a company,” it said. While shipping is temporarily suspended of JVC and Kenwood products, many distributors continue to ship product.

Additionally, Kenwood personnel are working from home and remain in full contact.  The company said, “Alternate logistics solutions are being explored, but no decisions have been made at this time.”

“These are very uncertain times and we hope everyone is taking care of themselves and that we get through this very soon,” said the company.

Firstech also temporarily closes its warehouse as of tonight and ceases warranty, and shipping operations through April 6th (tentatively). This is in response to Washington State’s “stay-at-home” order to combat COVID-19.

The company said, “We will do our best to fulfill all orders placed before 2PM PST on Wednesday, March 25th. Orders placed after that time will be backordered and shipped once we return. Please place your urgent orders for Compustar, Arctic Start, DroneMobile, Momento, and iDatalink products with your nearest Authorized Distributor.”

For the time being, Firstech’s customer service and technical support channels remain open at (888)820-3690 and at help.compustar.com.  Dealers can also stay connected via Firstech’s TechFeed community on Facebook.

A list of Firstech distributors can be found here.

The company said, “Our priority is to ensure the health and safety of our team here at Firstech. We genuinely hope your family, friends, and colleagues remain safe and healthy during this unprecedented time. We know this crisis looks different for everyone, and we hope to offer you our continued support as a valuable member of the Firstech family.”

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