On Christmas Eve at 2:43pm, the ICE in-house live chat staff handled its 5,000th live chat session. The live chat is staffed by industry sales experts who are trained to direct new customers to members’ stores. Currently the service is staffed about 7 hours per day. During CES, ICE expects to secure vendor funding in order to extend live chat hours.
Cory Mayo, ICE Operations manager says, “The live chat has exceeded everyone’s expectations.” Mayo continues, “Not a day goes by that a member is not thanking us for the new customers we sent their way.”
ICE director, Rob Elliott says, “I must admit that like many industry veterans, there have been times when I have doubted the interest of consumers who still value the skills of an expert. Our live chat transcripts have put those doubts to rest…consumer want and need help!”
About In Car Experts Inc.
In Car Experts is a group of the nation’s best mobile electronic retailers supported by vendor partners who are committed to the success of the independent specialist.
Working as a $280+ million collective, with more than 200 storefronts in 40+ states, ICE is able to provide members with proven national marketing and enhanced vendor programs that are only available when functioning as part of a larger group.