AudioControl Seeks Tech Support Rep

share on:

Do you love Audio and Video? Do you love music, movies and TV? Want to work in an environment
that makes products to bring all of that to life? Look no further!!

AudioControl has been a leader in both the Car Audio and Home Audio industry for over 40 years! In
the tech support and customer service role, you will be talking with our customers and dealers about
their audio and video installs, ensuring their music and movies look and sound amazing.

We are looking for innovative, personable, punctual and highly motivated individuals to join the AudioControl
family. Extensive training, tools and support are provided for our fast-paced, challenging, yet rewarding working environment. If you have excellent interpersonal and problem-solving talents, top-notch phone and computer skills, and love helping others, we want to hear from you!

Location: Mountlake Terrace, WA, USA
You will be on the front lines, taking calls and emails about our products. First on the phone, first to
have a resolution for our customer or dealer. You will learn and become an expert on all our
products. Track and identify potential tech issues in our products and properly document issues to
our engineering team. Work closely with our regional sales reps, distributors and direct dealers to
ensure their orders are shipped and arrive on time. You will also be working with the production and
shipping team to coordinate orders and be able to overcome and figure out any obstacles in getting
product out the door. You will be taking/entering/processing orders over the phone, email and from
our website.

Willing and able to go above and beyond to take care of the customer.
Highly knowledgeable in both audio and video tech support.
Ideal candidate will have prior experience in supporting audio/video products. Prior experience with
home automation – Control 4, Savant, Creston, etc. is a huge plus.
You know the difference between an EQ and a crossover, know the difference between wiring a
speaker in series or parallel and know how to properly gain stage.
You also know the difference between HDMI 1.4 and HDMI 2.0 and can explain the difference
between Dolby PLII and Dolby digital.
You have experience in troubleshooting HDMI issues.
You have pride in your work and are willing to finish the job to the end.
Must be able to adapt on the fly from tech call to tech call.
**We receive a wide range of tech calls ranging from the novice user to the experienced installer in
both Home and Mobile Audio environments**
Experience with ERP and customer management software a plus!

Must be able to type at least 30 WPM.
Must know your way around a computer, PC and Mac.
Know how to install, update and troubleshoot software.
Be able to learn new tasks and programs quickly.
Must be able to multi-task! We cannot stress this enough!! A big part of the job is being able to stay
on top of multiple tech support issues, following up with customers while also staying on top of office
Know your way around Microsoft office – Word, Excel, Outlook.
Call management – know how to ascertain the customers problem quickly and efficiently and then
offer the right solution.
Mobile audio – a big portion of calls will be for our car audio product line – know your line converters,
amplifiers and processors!
Bonus point for those with Prior IT and/or computer support experience.
Must have administrative work experience.
Prior experience working in office performing basic administrative duties.

AudioControl 22410 70th Avenue West
Mountlake Terrace, Seattle, WA 98043
Phone: 1 (425) 775-8461
[email protected]

Please note that employees must possess valid identification and reliable transportation.
All new hires at AudioControl are required to supply references, undergo a routine drug screening
test and background check.

Job Type: Full-time
Benefits: 401(k)401(k) Matching, Dental Insurance, Employee Discount, Flexible Spending Account,
Health Insurance, Paid Time Off, Tuition Reimbursement, Vision Insurance
Schedule: Monday to Friday
Product support: 1 year (Required)
Customer service: 1 year (Preferred)

share on: