If your Garmin Nuvi portable navigation device (PND) is freezing up, Garmin has a fix for that. The company issued a required software update for its Nuvi 1100, 1200, 1300, and 1400 series PNDs, which are subject to a freezing screen. A software malfunction can cause the unit to seize, showing the Garmin logo and temporarily lock the user from navigation. Not a good way to start a road trip.
Users can download a free firmware update via Garmin’s WebUpdater program. Consumer Reports says the update will correct the problem but recommends that if you have already experienced the problem, you return the PND to Garmin for repair. The turnaround time is estimated to be 10-14 days.